We explain our ordering policies here. This includes policies on returns and warranty repairs. If you have any questions, you can contact us, and ask.
Our Model Trains ordering policies.Contact us by email: firstname.lastname@example.org
Your Shopping Cart
How To Add and Item to Your Shopping Cart:
When you want to add an item to your shopping cart, use the little drop down menus if you want to select pre-order, and the desired quantity. When you are done, click on the add to cart button and the product will be added to your shopping cart.
How do I remove an item from my Shopping Cart?
- Select View Shopping Cart from the Menu Bar.
- Find the line item you wish to delete.
- Change the Qty to 0.
- Click on the "Update Quantities" button.
How do I change the quantity of an item in my Shopping Cart?
1. Select View Bag from the Menu Bar.
2. Find the line item you wish to change.
3. Change the Qty.
4. Click on the "Update Quantities" button.
How do I start all over?
1. Select View Shopping Cart from the Menu Bar.
2. Click on the "empty cart completely" link. It is listed in the Shopping Cart tips, below your Shopping Cart.
Every time I add an item, my cart is empty. Our website uses temporary cookies to maintain the information in your shopping cart. The cookie information expires once your browser session has ended. If your computer does not accept temporary cookies, you can not use our shopping cart feature.
My cart emptied itself. Why did that happen?If you quit shopping for a certain period of time, our computer assumes you left our online store. It will then automatically empty your cart.
How do I checkout?Checking out is an easy three step process.
First, select View Shopping Cart from the menu bar. You may change the quantity of an item or remove an item by typing in the change and clicking on Update Quantities.
1. Click on Go to Checkout. You will be switched to our secure server.
2. Enter your complete address and payment information. Note that your phone number and email address will only be used to contact you about your order. Click on Continue.
3. You can review your order, and make changes as desired. When you are done, click on submit this order.
How can I be sure my order was sent?
If your order is successfully processed, you will receive an order confirmation page that will confirm that your order was successful. You do not receive an automated e-mail confirmation, but we will personally send you an e-mail, usually within 24 hours.
Do I pay Sales Tax?
If you live in Texas, you will have to pay 8.25% sales tax. Our checkout will calculate the applicable taxes. International shipments may incur VAT or other taxes. These taxes are the responsibility of the customer. These taxes are charged by the country where you live. Often you have to claim the package at the Post Office, and pay the required taxes.
Placing an order:
We hope you enjoy shopping online at AJCKIDS.com. We have tried to make it easy and fun. With our detail search option, it is easy to look through the collection, and find the items that you want. You can sort items by products, brands, and even by railroad or era!
Pricing and other errors:We strive for accuracy, but maintain no responsibility for inadvertent errors in our listings. We get most product information from the manufacturers, and even they may make mistakes. It can be that a product description is not completely accurate. Often, manufacturers only have pictures of pre-production models. It is also possible that the image shown with the product differs slightly from the final product. Scenery manufacturers (for example Faller or Busch) often show their products in a scenery setting. Other items (trees, buildings, cars etc.) may show in those pictures, but will not be part of the item. We will try to correct any mistakes when we discover them. It can happen that the price listed on our website is not correct. If you order an item that is incorrectly priced, we will notify you of the correct price. You will have the option to cancel your order, or place the order at the corrected price. We do our best to have everything right, but mistakes can happen. When you place an order with us, you agree to these policies.
Availability:We can not guarantee that an item listed on our website is still available. It is possible the item listed on the website has been sold out, or is not available at that price anymore. We will notify you if this is the case with an item in your order.
Processing your order:After processing your order, if an item is out of stock, we will inform you if and when it becomes available again. If an item you order has changed in price, we will notify you of the new price, before we finalize the order. You have the option to backorder or cancel that item, without any additional charges.
Pre-order new items option:
Most new items for are not available yet, and often sell out quickly when or even before they arrive. We advise you to select the pre-order option on those items.
If you select the pre-order "yes" option, we will go ahead and order the item for you, even if the item has not been produced yet.
Pre-order deposit:In most cases, we no longer charge a pre-order deposit. We do require pre-payment deposits for special order items, but will notify you before we finalize your order. It is possible that the factory will not fulfill all orders. We fill orders in the order they were received, and can not guarantee that you will actually receive all items.
Shipping charges for split shipments:If you (pre-)order multiple items, our website will quote you a total shipping price. Items will be shipped when they arrive, and we will charge a nominal shipping fee per shipment to you. If you want to combine shipment on several items, we can hold items for you. You can do this to reduce shipping costs. We will charge you (you pay) for the items that are ready to ship.
Delivery time on new items:Depending on the scheduled delivery date, it can take up to a year for you to receive the items. In rare cases, it may take even longer. This may seem long, but it is normal for European new releases. Production takes place in batches, and different items get produced at different times during the year. The quicker you place your pre-order, the better your changes of getting the items early.
Pre-order pricing:We have priced all our articles in US Dollars. The price you see is what you pay when the items arrive! When you pre-order, you lock in to the low pre-order price. We will not raise prices on you after you placed the pre-order. If, due to circumstances beyond our control, we can not sell you the item at the quoted price, we will immediately notify you. In that case, you can cancel the pre-order. Circumstances beyond our control could be a large (more than a few percent) price increase by the factory, or a large devaluation of the US dollar.
Low Price Guarantee:If you placed a pre-order, and we lower the price of that article before you receive it, we will automatically charge you the lower price.
Pre-order cancellations:If you decide to cancel your pre-order, or a portion of your pre-order, you need to do so as soon as possible by email. If we are ready to ship, or have already shipped the item to you, the return policies will apply.
Special orders and Spare parts orders:
We will charge you when you place your order, for the
full amount of the special order or parts order, plus applicable Texas state tax (if shipped to an address within the
state of Texas). Be forewarned that it is a slow and labor intensive process for us to get the parts.
- Special orders and Spare parts orders cannot be returned unless defective!
- Special orders and Spare parts orders can take a long time to complete. A wait period of 2-4 months is not unusual.
- Special orders and Spare parts orders that have shipped from the manufacturer to us cannot be cancelled, and no refund will be given for those orders!
- Make sure that you order the correct parts.
- Not all parts may be available for your project.
We will charge you when you place your order, for the full amount of the order, plus applicable shipping charges and Texas state tax (if shipped to an address within the state of Texas). When you complete your on-line checkout, you will see the exact total. Note that shipping can be higher for oversized items, than quoted in the checkout. We will contact you before processing the order when shipping fees are higher.
When your order, or part of your order comes in, we will charge you for those items, Texas state tax (if applicable) and shipping.
When you check out, you will be asked which payment option you prefer. You can use all major Credit Cards, Money Orders or Paypal to pay for your purchase. When you use the shopping cart and the SSL secure website, just indicate which payment option you would like to use.
We accept American Express, Discover, Visa and Mastercard. You can enter your credit card information during the checkout process. It is important to use your billing address in the checkout process. If you would like to ship to a different address, you can add the shipping address in the comments block. All of our credit card transactions are secured using SSL technology (Secure Socket Layer). Your credit card number is encrypted and transmitted to us.
You can also pay for your items with a credit card or
checking account through Paypal. You can indicate you want
to use Paypal during the checkout process. During Checkout, you will be send automatically to the Paypal website.
When you pay through Paypal, you actually authorize us to deduct the amount of the order from your Paypal account. We will prepare your order, and you will only
get charged for the amount that is available to ship.
You can read about Paypal on Paypal's website.
You can also pay with a Money Order. After we process your order, we will e-mail you an invoice. The invoice will contain payment instructions. Do not mail a payment until you here from us.
Shipping & Handling:
How long does it take?
After we receive your payment, you should receive your order within approximately 2 to 7 business days. If we need to get the products from one of our suppliers, it may take a few days longer. International orders may take up to 4 weeks for delivery, and can incur customs delays.
If the shipping address is in the continental United States, we will ship your order insured. Most standard deliveries are send with UPS or United States Postal Service.
Overnight and Second-day options:
Express and second-day shipping options are available for an additional charge for orders being sent to addresses within the United States. Note that if we do not have the item in stock, minimum delivery time will be about 5 days. Please inquire for details.
Please read our International Shipping section, on the bottom of this page.
Oversized or Heavy items:
Oversized or heavy items, like large train sets, will be shipped with UPS. In most cases, the website will quote you the correct fees. It could be possible that you will incur an additional shipping surcharge, but we will advise of the additional charge by e-mail for your approval.
Shipping and Handling charges (see note above) are based on the total price of your order and shipping method.
Your shipments will be shipped with insurance. If damages or losses occur, you will have to contact us and the company that shipped the goods. Carriers and shipping agents are held responsible for any/all shipping damages and lost items. We will assist any customer that has received damaged goods or any customer with lost items, though we will not send replacement items or issue a refund, until a resolution with any insurance claim has occured.
Can I return stuff I bought online?
We can only accept returns on unused, new merchandise. If you want to return an item, contact us within 7 days after you received it. We will issue a return authorization. After we receive the item, and it is in new and unused condition, we will issue a credit to your account, minus a 15% restocking fee, to cover our costs. The Shipping and Handling charges will not be refunded.
For items bought as Christmas gifts in December a return authorization can be requested until January 2. This extended period is not valid for Christmas Starter Sets.
If the item that you returned is not in new and unused condition, or if it was shipped back without a return authorization, we can not issue you a refund.
Of course we want you to be happy with your purchases, and can assist you with any questions you may have, before you finalize your order.
What warranties apply?
Manufacturer's warranties apply to all our products. We are factory direct and factory authorized dealer for Marklin, Trix, LGB, Fleischmann, Roco, Brawa, Faller, Piko, Vollmer, Viessmann, Lemke-Kato, Hobbytrain, ESU and more. All the Marklin, LGB and Trix products we sell are obtained from the factory or through Walthers, Inc., the Distributor in North America for Marklin, LGB and Trix products.
We will accept defective item returns or arrange for you to send it back to the manufacturer. Always contact us before you send an item for repair. Be advised that in warranty cases we will follow the manufacturer's directives. No other warranties apply. Shipping and insurance costs are your responsibility.
We use the US Postal Service to ship products outside of the United States; international orders may take as long as four weeks to arrive. Our website will quote $20-$50, but in most cases actual shipping will differ, and be higher.
You can get an idea of international shipping rates by looking at the US Postal service website. You will pay actual shipping and insurance, plus a nominal handling fee (up to $5.00).
You will receive e-mail verification of the method of the shipment of your order and the cost of shipment. You may then confirm or cancel your order. International orders are normally shipped with limited insurance ($100).
Do I pay Taxes?
International shipments may incur VAT or other taxes when they arrive in the destination country. These taxes are the responsibility of the customer. You will get notified by your Post Office, and you will have to pay these taxes. We do not charge any sales tax on shipments that leave the great state of Texas!
How long does it take?
International shipments typically take 7-14 days. Once we send out the shipment, it is no longer in our control. We can not be responsible for shipments that are delayed in the postal system.