Our Model Trains Terms and Conditions

These Terms and Conditions are important to you because they apply to all train store orders that you place online with Ajckids.com. Additional terms may apply to certain products, such as software.
We strongly recommend that you read these Terms and Conditions carefully before submitting your order to us.

How does it work? 

Shopping Online:

We hope you enjoy shopping online at AJCKIDS.com. We try to make it easy and fun to browse our collection. With our detail search option, it is easy to look through the collection, and find the items that you want. 

Product availability:

We can not guarantee that all the ordered products or listed on our website are still available. It is possible the items listed on the website are sold out, or are not available at that price anymore. We will notify you if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your offer.

 

Website product descriptions, pictures and pricing 

Product description errors:

We strive for accuracy, but maintain no responsibility for inadvertent errors in our listings. We get most product information from the manufacturers, and (besides us) even they may make mistakes.

It can be that a product description is not completely accurate. Often, manufacturers only have pictures of pre-production models. It is also possible that the image shown with the product differs slightly from the final product. Scenery manufacturers (for example Faller or Busch) often show their products in a scenery setting. Other items (trees, buildings, cars etc.) may show in those pictures, but will not be part of the item.

Website pricing errors:

We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, your order will be cancelled.

We do our best to have everything right, but mistakes can happen. When you place an order with us, you agree to these policies.

Order processing 

Processing your order:

After processing your order, if an item is out of stock, we will inform you if and when it becomes available again. If an item you order has changed in price, we will notify you of the new price, before we finalize the order. You have the option to backorder or cancel that item, without any additional charges.

We pride ourselves in handling your order within one business day, and often on the same day the order was placed. If you do not hear from us after one business day, please contact us. It is possible that we have attempted to contact you and were unable to do so. Our contact information is on the bottom of our webpage.

 

Pre-order new items option:

Most new items for are not available yet, and often sell out quickly when or even before they arrive. We advise you to select the pre-order option on those items.

If you select the pre-order "yes" option, we will go ahead and order the item for you, even if the item has not been produced yet.

Pre-order deposit:

We do require pre-payment deposits for certain special pre-order items, but will notify you before we finalize your order and take the pre-payment. These pre-payments are non-refundable, and will not be refunded if you decide to cancel the order at a later date.

It is possible that the factory will not fulfill all orders. We fill orders in the order they were received, and can not guarantee that you will actually receive all items.

Shipping charges for split shipments:

If you (pre-)order multiple items, our website will quote you a total shipping price. Items will be shipped when they arrive, and we will charge a nominal shipping fee per shipment to you. 

If you want to combine shipment on several items, we can hold items for you. You can do this to reduce shipping costs. You do have to pay for the items on hold, and we will send you an invoice for those items. If we do not receive payment, we will cancel your pre-order. If you desire to get them at a later date, you will have to re-order, at the new price, assuming the item(s) are still available. 

Delivery time on new items:

Depending on the scheduled delivery date, it can take up to a year for you to receive the items. In some cases, it may take even longer. This may seem long, but it is normal for European new releases. Production takes place in batches, and different items get produced at different times during the year. The quicker you place your pre-order, the better your changes of getting the items early.

Pre-order pricing:

We have priced all our articles in US Dollars. The price you see is what you pay when the items arrive! When you pre-order, you lock in to the low pre-order price. We will not raise prices on you after you placed the pre-order.

If, due to circumstances beyond our control*, we can not sell you the item at the quoted price, we will immediately notify you. In that case, you can cancel the pre-order.

*Circumstances beyond our control could be a large (more than a few percent) price increase by the factory, or a large devaluation of the US dollar.

Low Price Guarantee:

If you placed a pre-order, and we lower the price of that article before you receive it, we will automatically charge you the lower price.

Pre-order cancellations:

If you decide to cancel your pre-order, or a portion of your pre-order, you need to do so as soon as possible by email. If we are ready to ship, or have already shipped the item to you, the return policies will apply.

Special orders and Spare parts orders:

We will charge you when you place your order, for the full amount of the special order or parts order, plus applicable Texas state tax (if shipped to an address within the state of Texas). Be forewarned that it is a slow and labor intensive process for us to get the parts.

• Special orders and Spare parts orders cannot be returned unless defective!
• Special orders and Spare parts orders can take a long time to complete. A wait period of 2-4 months is not unusual.
• Special orders and Spare parts orders that have shipped from the manufacturer to us cannot be cancelled, and no refund will be given for those orders!
• Make sure that you order the correct parts. Some replacement parts may be a different color or style, and this is something that will be at your risk.
• Not all parts may be available for your project.

 

Shipping & Handling:

How long does it take?

After we receive your payment, you should receive your order within approximately 2 to 7 business days.  If we need to get the products from one of our suppliers, it may take a few days longer. International orders may take up to 4 weeks for delivery, and can incur customs delays. Once your order has shipped, we are at the mercy of the shipper, and cannot be responsible for shipping delays.

First Class Mail shipping:

On some smaller orders, you can opt to have your order shipped with First Class Mail. The total package weight has to be less than 1 Pound. 

First Class packages are mailed at your own risk! This means that if the package gets lost, or arrives damaged, it is your loss. We therefore advise to use Priority Mail Shipping, which allows for tracking, better packaging, and insurance.

Priority Mail and UPS shipping:

If the shipping address is in the continental United States, we will ship your order insured. Most standard deliveries are send with UPS or United States Postal Service.

Overnight and Second-day options:

Express and second-day shipping options are available for an additional charge for orders being sent to addresses within the United States. Note that if we do not have the item in stock, minimum delivery time will be about 5 days. Please inquire for details.

International shipping:

Please read our International Shipping section, on the bottom of this page.

Oversized or Heavy items:

Oversized or heavy items, like large train sets, will be shipped with UPS. In most cases, the website will quote you the correct fees. It could be possible that you will incur an additional shipping surcharge, but we will advise of the additional charge by e-mail for your approval.

Shipping Charges:

Shipping and Handling charges (see note above) are based on the total price of your order and shipping method.

Insurance:

Your shipments will be shipped with insurance. If damages or losses occur, you will have to contact us and the company that shipped the goods. Carriers and shipping agents are held responsible for any/all shipping damages and lost items. We will assist any customer that has received damaged goods or any customer with lost items, though we will not send replacement items or issue a refund, until a resolution with any insurance claim has occurred.

Return Policy:

Can I return stuff I bought online?

We can only accept returns on unused, new merchandise. If you want to return an item, contact us within 7 days after you received it. We will issue a return authorization. After we receive the item, and it is in new and unused condition, we will issue a credit to your account, minus a 15% restocking fee, to cover our costs. The Shipping and Handling charges will not be refunded.

Christmas Gifts

For items bought as Christmas gifts in December a return authorization can be requested until January 2. This extended period is not valid for Christmas Starter Sets.

If the item that you returned is not in new and unused condition, or if it was shipped back without a return authorization, we can not issue you a refund.

Of course we want you to be happy with your purchases, and can assist you with any questions you may have, before you finalize your order.

International Orders: 

International shipping:

We use UPS Worldwide Expedited (normally 4-10 days) and the US Postal Service (normally 10-30 days) to ship products outside of the United States; international orders shipped with the Post may take much longer, sometimes months, to arrive. Our website will give you a quote, but in most cases actual shipping will differ, and can be higher.

You can also get an idea of international shipping rates by looking at the US Postal service website. You will pay actual shipping and insurance, plus a nominal handling fee (up to $5.00).

You will receive e-mail verification of the method of the shipment of your order and the cost of shipment. You may then confirm or cancel your order. International orders are normally shipped with limited insurance ($100).

If you want to buy additional insurance, you can do so at a cost of $1.25 per $100.

Do I pay Taxes?

International shipments may incur VAT or other taxes when they arrive in the destination country. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges.

These taxes are the responsibility of the customer. You will get notified by your Post Office, and you will have to pay these taxes.

Unlike mass etailers like Amazon and Ebay, we do not charge any sales tax on shipments that leave the great state of Texas!  

How long does it take?

International shipments vary a lot in delivery speeds. Once we send out the shipment, it is no longer in our control. We can not be responsible for shipments that are delayed in the postal system.

Warranty:

All new products sold carry the manufacturer's warranty. We are factory direct and factory authorized dealer for Marklin, Trix, LGB, Fleischmann, Roco, Brawa, Faller, Piko, Vollmer, Viessmann, Lemke-Kato, Hobbytrain, ESU and more.

We follow the manufacturer's directives on how to handle warranty claims. We will assist you with defective item returns. In most cases the manufacturer will require you to send it back directly to them. Always contact us before you send an item for repair. Be advised that in warranty cases we will follow the manufacturer's directives. No other warranties apply.

Shipping and insurance costs are your responsibility. The foregoing warranty is seller's sole warranty with respect to these goods. All other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. Seller's liability for breach of warranty hereunder is limited solely to the replacement of the defective goods, which shall be returned to the seller or manufacturer, transportation charges prepaid by buyer. The foregoing shall constitute the sole remedy of buyer and the sole liability of seller under this warranty.