Refund policy

Returns
We can only accept returns on unused, new merchandise. If you want to return an item, contact us within 30 days after you received it. We will issue a return authorization. After we receive the item, and it is in new and unused condition, we will issue a credit to your account, minus a 15% restocking fee, to cover our costs. The Shipping and Handling charges will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then we can issue your credit to your store account, and apply it to future purchases. If desired, we can apply it to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at service1@ajckids.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only repair or replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email.

Christmas Gifts
For items bought as Christmas gifts in December a return authorization can be requested until January 15. This extended period is not valid for Christmas Starter Sets!

Shipping
To return your product, you should ship your product to: Ajckids, 3401 Kemp Boulevard, Ste B, Wichita Falls TX 76308, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.